CAROLINE HOUSE NASHVILLE
FAQ
Everything you need
to know for a
perfect stay
How close are you to all the popular sites in town?
We are located within 12South Neighborhood & District, walkable to a plethora of restaurants, coffee shops, and boutique shopping. Most anything else a guest will want to see in town is within a 2-3 mile radius of our Inn. We suggest that folks not use a car during your stay and instead use Uber & Lyft to get around.
How do I book a reservation for the Run of the House?
We will most likely be able to accommodate your requested dates when you reserve more than 60 days in advance of your requested arrival. The farther in advance, the better. You can check availability for this reservation on our booking engine right here on our website. For an immediate response to question text us at 615-879-9551.
What time is Check-in and Check-out?
Check-In is after 4 pm, Check-Out is by 10 am, and note we are Central Time Zone. If you reserve a single suite we offer an upgrade of a 1pm Guaranteed Early Checkin which you may select at the time of booking. On the day of departure if you need luggage held after 10 am checkout, we are happy to accommodate.
What is the parking situation at your Inn?
You will not need a car if you plan to stay within the city, as we recommend use of Uber or Lyft throughout your stay. If you do have a car and plan to park it and forget about it until checkout, we offer parking in our secured gated drive. As an alternative for those guests who plan to come and go in their car, complimentary public street parking is readily available directly in front of our property.
What is the deal with breakfast?
We are the New Era B&B and support local! For single suite reservations, breakfast is included in your room rate, featuring a “Local Neighborhood Breakfast Tour”, at an alternating list of restaurants within a 1-4 block walk from our property. You will be provided with a breakfast card which identifies you as a guest of the Caroline House you will present at each site. Also note that our breakfast partners are skilled at accommodating a plethora of dietary restrictions; our guests are in good hands!
For Run of the House reservations (booking private use of the entire Inn), the daily rate does not include breakfast, which is by-design based on past feedback from groups who have booked with us. Instead of being locked-in to a pre-determined pre-paid breakfast arrangement, your group will have the flexibility of preparing breakfast a day or two at the Inn, while also walking in the neighborhood a day or two.
What is your cancellation and refund policy?
We ask for understanding in that we are a small Inn and last cancellations have a big impact on our business. As provided on your confirmation screen at the time of booking: if you must cancel, you will receive a full refund up to 30 days before check-in, and then up to 15 days prior to check-in 50% refund. 14 or less prior to check-in and for early departures, the reservation is non-refundable. Run of the House reservations are full refund up to 60 days before check-in, and then up to 30 days prior to checkin a 50% refund. If you are concerned about the possibility of needing to cancel for ANY reason, we suggest that you invest in private vacation insurance. A great resource to explore these options is travelinsurance.com.
A 3.5% fee will apply to any refund due to non-refundable fees charged by the credit card processor. For Run of the House bookings this fee is a flat $149.
Are there any “hard rules” at your property?
It’s a short list. No smoking. No visiting pets. No bachelor or bachelorette groups or wild partying. No Tarzan voices on the patios late at night. No outside visitors who are not registered overnight guests, unless cleared with the owner in advance. Obvious stuff. That’s about it!
I need to check-in super late, is this OK?
No worries. Just text our Front Desk 615-879-9551 to arrange it, and we will figure it out!
Are kiddos allowed at your Inn?
Due to the nature of our property as a peaceful, high-end retreat, we required that overnight guests be age 16 and up. However, for Run of the House reservations there is no minimum age policy since you have private exclusive use of the entire property.
Anything else I need to know?
Under no circumstances whatsoever, should you ever think about showing up with anything other than a smile on your face, ready to laugh, relax, have some knee-slappin' fun, sleep like a rock, and have the time of your life in Nashville!
I have allergies. Do you have hypoallergenic rooms?
Our rooms are hypoallergenic, and we do not allow animals in the suites to ensure an allergen-free sleeping environment. As we get a good number of guests visiting Vanderbilt patients, we work hard to accommodate the health needs of all our guests with allergies, asthma, or other respiratory needs.
BOOKING TIPS
How far in advance may I book a reservation for a single suite?
To book the Run of the House, you may do so up to 12 months in advance of your group's stay. Single Room reservations may be booked many months in advance of stay. On our home page simply click "Book the House" or "Book a Room" and follow the booking process. Please know that our Inn has taken deliberate painstaking steps to ensure that we are "PCI compliant" with our credit card processor, to ensure your online booking transaction is secure.
Do you offer military/first responder discounts?
First of all, THANK YOU for your service!
Note that we are industry-rated as a 4-star hotel based on the amenities provided, but our rates are priced 25-35% less than comparable 4 star hotels in the area. With that, we do offer discounts right on our website you will see at the time of booking, but you might find that a promotion is running that provides you with an even greater discount. Please know that based on feedback from past guests, we expect that you will deem your experience with us to be a good overall value due to the all-inclusive amenities provided.
What tips do you have for getting the best rates and best availability?
Book directly on this website for best rates!
Check-in Sunday and stay for 3-4 nights, checking out by Thursday.
Consider booking a stay during low season: January or February.
For best availability of single suites during high season on a weekend, check your dates on our
Website 60-90 days prior to arrival.
What is the minimum stay at your Inn?
Minimum stays will vary, but generally speaking:
Weekends and Special Events: 3-4 night minimum stay.
Sunday-Wednesday nights: 1-2 nights mininum stay
Last Minute bookings: Two weeks prior to check-in date, available dates are released for 1-night bookings during the week and 2-nights on weekends.